T&C'S | LH Hair Extensions

Terms & Conditions

The only information we hold on clients is Names, Phone Number, Address, Email, Medical History (hair related) and services carried out. We obtain this information by asking you, filling out consultation forms and information from previous services. We will only ever use this information to contact you about appointments and your services previous or future.

All information is recorded and stored on our booking system and consultation form application which are secure.The only people who have access to this information is LH Hair Extensions (Laura Hooper). Your information will never be passed on to a third party and is solely used for your appointments.

LH Extensions will not provide or sell any of your information to third parties.

Communications

LH Hair Extensions will sometimes contact you with regards to services, special offers and new products. You will be given an opportunity when you fill out your consultation form to opt in/out of any communications.

Deposits & Cancellations

Upon booking your fitting we take a 50% non-refundable deposit of the total cost of service. This payment does go towards the total cost.

Fittings will not be booked in until the 50% deposit has been paid.

If you do not attend your booked appointment, cancel/re-arrange within 48 hours then your deposit will be retained by LH Hair Extensions and you will need to pay another booking fee to re-book.

If you are unable to attend your appointment, please let us know as early as possible and we can transfer the deosit where possible.

If you cancel a hair extension fitting, your deposit will be held by LH Hair Extensions and not returned. This is due to hair and products individually ordered for each client which are non returnable.

If you do not show for your consultation, fitting or removals without notice we reserve the right to remove you from our client list and booking system.

LH Hair Extensions reserves the right to ask for the full balance of service before any service is given.

Lateness

We understand that you may run a few minutes late to your appointment, please note that if you are any more than 15 minutes late to your appointment we may need to reschedule your appointment so the lateness does not affect clients booked in later in the day. If this happens the above deposit retention will be enforced.

Property Loss/Damage

It is your responsibility to take care of any personal belongings you bring into the salon. LH Hair Extensions accepts no responsibility for any damage/loss unless it is due to a member of staffs carelessness. There are coat pegs for bags and coats which can be put out of the way during your service.

Pricing and Appointments

Whilst LH Hair Extensions aims to ensure that all prices, descriptions and available dates are correct, we may make an error.

All prices are a rough guide and a final price will be advised on consultation. This is because you may need more/less hair than you think and a method that you would like may not be suitable.

We ensure that the online booking system is up to date and correct but errors may occur.

Children/friends/family in the salon

Due to our insurance we cannot allow children in the salon, this is due to us using hot tools and chemicals which children cannot be around. We cannot be responsible for small children in the salon whilst you are having a consultation or a fitting therefore we cannot allow children of any age to be in the salon at any time.

We have a small seating area for our clients which we utilize for colour clients and clients waiting. Please do not bring your friends/family to your appointment with you as there is no space available in the salon for people waiting.